1. Returns

• For health & safety reasons, we do not accept returns of opened or used products.
• Unopened items can be returned within 7 days of delivery, provided packaging is intact.

2. Damaged or Incorrect Products

• If your order arrives damaged, expired, or incorrect, notify us within 48 hours (via WhatsApp/email).
• We will send a replacement at no extra cost.

3. Refunds

• Refunds are only issued in case of:
• Out-of-stock product after payment.
• Damaged/defective product (if replacement not possible).
• Refunds are processed within 7–10 working days via bank transfer or original payment method.

4. Cash on Delivery (COD)

• Customers may refuse the parcel at the time of delivery if visibly damaged.
• Repeated COD refusals may result in account blocking.

5. Contact Us

• For return/refund assistance: support@welvionlabs.com | WhatsApp: +92-XXX-XXXXXXX